Client Service Manager

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Bedrijfsinformatie

Omschrijving

VERVULD

About BNP Paribas
BNP Paribas is a leader in banking and financial services in Europe. The Group is present in 75 countries worldwide and employs more than 185,000 employees.

BNP Paribas Securities Services is a wholly-owned subsidiary of the BNP Paribas Group and one of the highest-rated asset servicing banks in the industry. We are local custodian market leader in the Netherlands and one of the top 5 Global Custodians. With a local presence in 34 countries across five continents and a global custody network covering over 100 markets, BNP Paribas Securities Services assists her clients around the world and offers them a unified service range of all asset classes. We are currently looking for a full-time

Client Service Manager

The position
The Client Service Manager (CSM) is responsible for the client experience across the entire organisation by understanding the client’s business and service expectations and translating this into service delivery requirements for all of the teams responsible for service delivery. The CSM must therefore also be able to influence others within the organisation to deliver in order to ensure the best possible client experience.

The Client Service Manager also manages service reviews with the client to ensure the ongoing satisfaction with the service delivery and identifies and oversees the actions that should be taken either within the client or within BNP Paribas to ensure continuous improvement and ever greater satisfaction.

The main tasks and responsibilities are:
• Manage the operational contact between client and the operational areas by ensuring a full understanding of the client’s needs and expectations
• Manage client reviews and due diligence questionnaires and visits for existing clients; ensure regular formal performance reviews are conducted with clients according to strategic priorities and client needs
• Document, coordinate and oversee resolution of problems or issues affecting the quality of service delivery and the overall client experience
• Identify and coordinate service delivery modifications in response to changes in the client activities by raising change projects within the existing service scope
• Ensure proper coordination of relationships with third parties/other departments related to the client activity,
• Manage the client contact for the on-boarding and account opening processes and coordinate activities with the business implementation teams
• Refer new business development opportunities to the Relationship Manager

Vereisten

The requirements

• Bachelor’s Degree, preferably in a Financial/Economic subject
• Minimum of 5 years experience in a similar client-facing position within the banking industry
• Native level Dutch and fluent English, French is an advantage!
• Solution minded, teamplayer, client driven, adaptability to changing environment
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Overige informatie

Contact
Do you recognise yourself in this profile? Please send your application letter and CV in English to the Human Resources Department via (U dient eerst in te loggen, voordat u dit email adres kunt zien)

Vacatureinformatie

  • zie vacature  
  • Financiele dienstverlening  
  • 13-06-2016 
  • Full time baan  

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